CUSTOMER SERVICE POLICY

This Customer Service Policy sets unified service norms covering pre-sales consultation, order auditing, logistics arrangement and after-sales support. All clauses apply equally to global customers to deliver standardized and reliable cross-border shopping services.

Our service team provides targeted guidance including model adaptation matching, fast charging parameter introduction, usage precautions, accessory combination suggestions and installation tutorials for screen protectors, helping customers pick suitable accessories according to their device models and daily needs.

After payment confirmation, our team completes order verification, electronic product safety inspection, anti-collision packaging and shipment arrangement within 1 to 3 business days. All fragile digital goods are wrapped with shockproof materials to prevent extrusion damage during long-distance international transportation.

All cross-border orders follow the same worldwide delivery cycle. The estimated transit time for every region is 6 to 12 business days. Expedited shipping service will never be provided for any order to ensure equal logistics arrangements for all users.

All mobile digital accessories enjoy unlimited free global shipping permanently. No delivery fees, processing fees or regional extra costs will be generated during checkout. All payments are calculated and settled uniformly in US dollars.

All orders are equipped with a valid 60-day return window counted from the date customers confirm package receipt. Users can submit formal return applications within this period for product functional failure, packaging breakage, wrong item delivery and other non-artificial abnormal situations.

Once returned goods arrive at our warehouse and pass official quality inspection, all refund auditing, verification and fund release work will be fully finished within 5 to 10 business days. Refund funds will be transferred back to the original payment account in US dollars.

All consultation messages, order faults, technical inquiries and after-sales applications are processed fairly regardless of order amount, purchasing area or consumption frequency. No preferential or discriminatory service arrangements will be made for any customer case.

We steadily upgrade service workflows combining global user feedback and American digital e-commerce compliance standards. We improve consultation response speed, logistics tracking transparency and after-sales fault solving efficiency continuously.

We uphold rigorous, patient and responsible service attitudes. We attach great importance to every electronic accessory purchase related to device safety, providing reassuring full-cycle shopping experience for all global users.